This document explains Koldpack's policies for Massage bed Product Plans (which we sometimes refer to in this policy as "services"). More specifically, this policy describes when Koldpack Machineries Pvt Ltd., will issue a refund for services, as well as the process for requesting a refund. It's a bit detailed, but we want to be transparent and fair on all billing matters.
We offer monthly and annual subscriptions for certain services. You're automatically charged as appropriate; once a month if you selected a monthly subscription and once a year if you selected an annual subscription. For those services that are subject to a one-time (or non-recurring) fee, you'll be charged this fee at the time you order these services.
If a charge to the payment method on your Koldpack Machineries Pvt Ltd account is declined, we may make additional attempts to process the payment. If payment continues to fail, we may display a Billing Issue message when you sign in to our site, and we may attempt to notify you by email. To ensure payment is successfully processed, we recommend you take the following steps:
If payment continues to fail, please call us Monday through Friday from 9:00 AM to 5:00 PM at: +91-9327433247
23 Days: If you have an outstanding balance on your Koldpack Machineries Pvt Ltd account for more than 23 days, we may begin blocking you (the Koldpack Machineries Pvt Ltd Creator) and your administrators from accessing any of your Koldpack Machineries Pvt Ltd Networks. During this time, your members will still be able to access these networks and contribute content. We certainly hope you never reach this point. However, if you do, please take the steps outlined above to pay your outstanding balance in full and regain access to your Koldpack Machineries Pvt Ltd Networks.
38 Days: If your outstanding balance remains unpaid after 38 days, we may also begin displaying a message to your members when they sign in to any of your Koldpack Machineries Pvt Ltd Networks. The message will warn them that the network is at risk of being disabled due to overdue payment and suggest that they contact you. Members will be able to dismiss the message and continue to access the network and contribute content.
53 Days: If you have not settled your outstanding balance within 53 days, we may disable all of your Koldpack Machineries Pvt Ltd Networks and block access to you, administrators, members and visitors. You will still be able to fully reactivate your networks by paying your outstanding balance in full.
60 Days: If you have an outstanding balance on your Koldpack Machineries Pvt Ltd account for more than 60 days, we may permanently delete the URL and content for all of your Koldpack Machineries Pvt Ltd Networks. After this deletion, you will not be able to reactivate your network.
Koldpack Machineries Pvt Ltd also reserves the right to purge content and data from Koldpack Machineries Pvt Ltd Networks if your balance is overdue and/or to accelerate any of the foregoing dates if a Koldpack Machineries Pvt Ltd Creator has never paid any amounts to Ning.
If you cancel your services, your cancellation takes effect on your next billing cycle. This means we won't be able to refund you for any unused portion of your services. For example, you chose a monthly subscription of Koldpack Machineries Pvt Ltd Performance on July 1. On December 1, your credit card is charged for $59 as usual. On December 12, you decide to cancel your Koldpack Machineries Pvt Ltd Network. No further charges will be made to your credit card, but you will not receive a refund for the period of December 13 through December 31. This cancellation policy applies whether you've chosen a monthly or annual subscription plan.
Items eligible for a refund will be issued to the method of original payment. Timing It may take up to a few days for Koldpack Machineries Pvt Ltd to process your cancellation or plan change, but all cancellations and changes will be effective as of the date that Koldpack Machineries Pvt Ltd receives your change request.
Koldpack Machineries Pvt Ltd may periodically amend this policy for any reason. Please review this policy periodically.
If you have any billing questions or suggestions about this policy, feel free to call us Monday through Friday from 9:00 AM to 5:00 PM: +91 -2717 241268